They can help you resolve network connectivity issues by determining if your router is properly set up to communicate with the other devices on your home network. Wireless interference from these devices can create issues when you try to connect over Wi-Fi. If you are connecting with a Virtual Private Network, disable it and connect directly with your home internet. While the device is unplugged, press the power button on the device to discharge it.
Move wireless devices such as cordless phones or microwave ovens away from your router. If you are unsure how to complete any of these steps, reach out to your streaming device manufacturer for more assistance.
Elevate your router off the floor. Plug in your modem and wait until no new indicator lights are blinking on. This will help identify what's causing the problem by eliminating the router or wireless connectivity problems as a possible cause. However, if there's no way for you to directly connect your device to your modem, continue troubleshooting below. Nintendo Wii U Begin from the Netflix home screen.
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You'll usually see better reception throughout your home if the router is in a central location. If you don't see Settings or the Gear icon, continue below. If you've bypassed your router and successfully connected to Netflix directly through your modem, it's likely that the router itself is the source of the problem.
Enter your Netflix email address and password and try Netflix again. If you don't see More Info or More Details, continue below. Follow the troubleshooting steps for your device below to resolve the issue.
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